Comments on: Gratitude for a consistent focus on value http://www.xaprb.com/blog/2009/02/04/gratitude-for-a-consistent-focus-on-value/ Stay curious! Thu, 09 Feb 2012 09:56:43 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Daniel Brenton http://www.xaprb.com/blog/2009/02/04/gratitude-for-a-consistent-focus-on-value/#comment-15790 Daniel Brenton Sun, 08 Feb 2009 08:07:37 +0000 http://www.xaprb.com/blog/?p=785#comment-15790 This post was highlighted in the February 7 edition of <a href="http://www.danielbrenton.com/2009/02/07/gratitude-watch-2009-02-07/" rel="nofollow"><em>Gratitude Watch.</em></a> Thank <em>you</em> for promoting the value of gratitude. This post was highlighted in the February 7 edition of Gratitude Watch.

Thank you for promoting the value of gratitude.

]]> By: Xaprb http://www.xaprb.com/blog/2009/02/04/gratitude-for-a-consistent-focus-on-value/#comment-15783 Xaprb Fri, 06 Feb 2009 19:51:06 +0000 http://www.xaprb.com/blog/?p=785#comment-15783 That's a great point. I like to structure things so there is incentive to provide great service. A race to the bottom based on price doesn't do that, bucket pricing doesn't do that, and lots of other things don't either. We have phone service with a particular company who won't answer our support calls. And why should they? For what we pay them every month, a single support call will erase their month's profits. That is not a pricing model that will deliver good service. (Alas, we can't find a good alternative.) That’s a great point. I like to structure things so there is incentive to provide great service. A race to the bottom based on price doesn’t do that, bucket pricing doesn’t do that, and lots of other things don’t either. We have phone service with a particular company who won’t answer our support calls. And why should they? For what we pay them every month, a single support call will erase their month’s profits. That is not a pricing model that will deliver good service. (Alas, we can’t find a good alternative.)

]]> By: Tim McCormack http://www.xaprb.com/blog/2009/02/04/gratitude-for-a-consistent-focus-on-value/#comment-15774 Tim McCormack Thu, 05 Feb 2009 23:40:16 +0000 http://www.xaprb.com/blog/?p=785#comment-15774 I really want to emphasize the pricing model vs. pricing amount distinction. That's one of the big reasons I went with NFSN for my hosting—their pay-for-what-you-use model incurs a heavy penalty for downtime, so they have great incentive to focus on high availability. They speak at length in one of their FAQs about how the "bucket" pricing model encourages a hosting company to <em>reduce</em> usage. I really want to emphasize the pricing model vs. pricing amount distinction. That’s one of the big reasons I went with NFSN for my hosting—their pay-for-what-you-use model incurs a heavy penalty for downtime, so they have great incentive to focus on high availability. They speak at length in one of their FAQs about how the “bucket” pricing model encourages a hosting company to reduce usage.

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