Xaprb

Web Operations

Web Operations. By John Allspaw and Jesse Robbins, O’Reilly 2010, with a chapter by myself. (Here’s a link to the publisher’s site).

I wrote a chapter for this book, and it’s now on shelves in bookstores near you. I got my dead-tree copy today and read everyone else’s contributions to it. It’s a good book. A group effort such as this one is necessarily going to have some differences in style and even overlapping content, but overall it works very well. It includes chapters from some really smart people, some of whom I was not previously familiar with. John and Jesse obviously have good connections. A lot of the folks are from Flickr.

Here are the highlights in my opinion.

• Theo Schlossnagle, who has a place on my list of essential books, opens things with an overview of what web operations really is, and why it’s hard. Don’t skip this. Theo’s introduction is concise and thoughtful.
• Eric Ries discusses the benefits of continuous deployment. He is right on the money. Right out of college I spent 3 years as a developer at a company with very little engineering discipline, and then left for another company built by a small ace team practicing extreme programming. Eric nails the benefits of continuous deployment — he really gets it. I hadn’t heard of Eric before, but now I’ve subscribed to his blog.
• John Allspaw (whose book on capacity planning is also on my list of essentials) and Richard Cook discuss how complex systems fail. This chapter appeared in part as a whitepaper and blog post on John’s blog, and is expanded in this book. I have spent a lot of time examining failures for clients, and as VP of Consulting, also a lot of time examining Percona’s own mistakes. I fully agree with the conclusions in this chapter. A few key points: there is never a single root cause; our desire to find one blinds us and keeps us from learning; true failures are inherently unpredictable and happen only when a series of things fails; avoiding failure requires experience with failure. This echoes another book I’ve read recently, The Black Swan.
• Brian Moon’s chapter on unexpected traffic spikes. If you get a chance to hear Brian speak, take it. He’s an engaging guy with interesting and relevant stories to tell. Stories are always a better experience than bullet points.
• Jake Loomis’s chapter on postmortems. My own research into prevention of emergencies agrees almost perfectly with his list of things to do on page 225. Read this chapter carefully! Now, knowing how to put this into action is hard — very hard — but at least you’ll have a place to start. The worst compliment I ever got after fixing a system that’d run out of hard drive space (due to utter lack of basic monitoring) was that I’d “saved the day.” Baloney. Postmortems can be a great way to learn your infrastructure’s weaknesses and prevent emergencies in the future. I’m fully confident that this particular client will again deploy new servers without adding them into Nagios, and the results will be predictable.
• Naturally, my chapter about choosing a relational database architecture for web applications (skewed towards MySQL). There is a chapter on NoSQL databases by Eric Florenzano as well, but it is more introductionary-level.

What wasn’t so good? I didn’t get a lot of value out of John’s interview with Heather Champ, on community management and web operations. I did not think the interview format worked well in a book full of essays. But that might just be me. Also, a couple of places in two or three chapters felt a bit rant-ish without a lot of clear actionable advice; I think readers won’t get so much out of this.

Overall, though, this is a great book, badly needed, on a topic that is simply not yet recognized for its true importance. As Theo writes, we’re seeing the emergence of web operations as a very large profession; it’s one whose definition is not yet formalized or agreed-upon, but that’ll change. It’s too important not to. Jesse’s introduction repeats this sentiment: the world now relies on the web, and so the world relies also on the engineers who make it run. Web operations is work that matters.

Dr. Richard Hipp gave a talk at Southeast Linux Fest today on choosing an open-source database. He thinks that NoSQL is not a very good name for the new databases we’re seeing these days, so he proposed a new name: postmodern databases. Why postmodern?

• The absence of objective truth
• Queries return opinions, not facts

I thought this was the best proposal I’ve heard for an alternative to the NoSQL moniker. And this is not bashing — the absence of objective truth can actually be an enabling quality, not necessarily a drawback. There’s a lot to compliment about the new databases, and calling them NoSQL is really a disservice — like calling a car a horseless carriage.

It seems that a lot of people equate non-SQL databases with non-relational-ness, or malign the word relational. This is pretty much pure ignorance. If you’ve ever uttered a sentence that includes the phrase “…non-relational database…” then I have two suggestions for you.

1. Study relational algebra. At a bare minimum, read the Wikipedia article on relational algebra. There is much more you could do — take a class on the topic, or read C.J. Date’s SQL and Relational Theory (my review). Ask yourself how similar SQL is to the relational algebra. How is relational algebra different from SELECT and GROUP BY? Is relational theory about relationships between data? What part do transactions play in relational algebra? Is MySQL a relational database? What about PostgreSQL, Oracle, or DB2?
2. Now that you understand relational theory more, choose a database that you think is non-relational and write a formal proof that it is not relationally complete. Please do post a link to the proof in the comments.

The truth is, a non-relational database would be of very little use. In layman’s terms, it would mean you have some data that represents true statements, and a piece of software designed to answer questions using those facts, and you can’t answer simple first-order logic questions with the software. How is this an improvement? How is this useful?