Once upon a time I managed several teams of consultants. At a certain stage of the organization’s growth, we wanted to achieve a higher billable-time utilization more easily, and we wanted more structure and process.
Cary Millsap, about whom I have written quite a bit elsewhere on this blog, suggested that I might profit from reading The Goal by Eliyahu Goldratt. I will let history be the judge of the outcome, but from my perspective, this was revolutionary for me. It is a clear watershed moment in my memory: I lived life one way and saw things through one lens before, and afterwards everything was different.